About Hagar Guitars
Hagar Guitars is a U.S. based company; we build custom Electric, and bass guitars. You order, we build it.
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Hagar Guitars Is a FAMILY-OWNED Business
We Can't wait to create your vision
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Hours
Mon | 08:00 am – 05:00 pm | |
Tue | 08:00 am – 05:00 am | |
Wed | 08:00 am – 05:00 pm | |
Thu | 08:00 am – 05:00 pm | |
Fri | 08:00 am – 05:00 pm | |
Sat | Closed | |
Sun | Closed |
Return and Refund Policy
Quick Terms Summary
ast updated: August 12, 2025
At Hagar Guitars, every instrument is custom-built by hand to your specifications.
- All Sales Final – Because each guitar is built to order, returns are not accepted unless there’s a manufacturing defect.
- Warranty – All guitars include a 1-year limited warranty against defects in materials or workmanship.
- Order Changes – Once production starts, changes may not be possible or may require additional costs.
- Shipping – We ship across the U.S., with tracking provided. We arrange shipping for your guitar, and the customer is responsible for all shipping costs.
- Shipping Damage – We carefully package every guitar, but once shipped, responsibility for loss or damage lies with the carrier. If damage occurs, you must file a claim directly with the carrier. We can provide photos, receipts, and other documentation to assist your claim.
💡 Tip: Double-check your build details before confirming your order — each guitar is crafted to match exactly what you select.
Privacy Policy
At Hagar Guitars LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.hagarguitars.com, contact us, or make a purchase.
1. Information We Collect
We may collect the following types of information:
- Personal Information – such as your name, email address, phone number, and shipping address when you fill out a form or place an order.Hagar Guitars – Privacy Policy
Effective Date: August 12, 2025
- Order Details – specifications for your custom guitar build.
- Payment Information – processed securely through our payment provider (we do not store your credit card details).
- Website Usage Data – such as your IP address, browser type, and pages visited, collected via cookies or analytics tools.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Respond to your inquiries and provide customer service.
- Send order updates or important notices related to your purchase.
- Improve our website and customer experience.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only with:
- Service Providers – such as shipping carriers or payment processors, to complete your order.
- Legal Authorities – if required by law or to protect our legal rights.
4. Cookies & Tracking
Our website may use cookies or analytics tools to understand visitor behavior and improve our services. You can disable cookies in your browser settings, but some features may not work properly.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.
6. Your Rights
You may request to:
- Access the personal data we hold about you.
- Correct inaccurate information.
- Delete your personal data (unless we are legally required to keep it).
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Hagar Guitars LLC
Hanceville, Alabama, USA
📧 hagarguitars@gmail.com